Alvexo Karriere

Responsibilities:

• Monitoring the feed to ensure smooth pricing on all trading platforms
• Reviewing clients’ accounts in terms of trading activity and/or platform performance
• Preparing reports for the Head of Dealing
• Monitoring and hedging client’s exposure
• Maintaining close relationship with Liquidity and Data Providers
• Monitoring the Company’s exposure and managing risks
• Keeping up to date with market information
• Monitoring and investigating irregular trading activity
• Following the company’s operational procedures and internal controls in compliance with the regulatory requirements

Requirements:

• University degree in Accounting, Finance, Mathematics or other related fields
• CySEC Advanced Certification
• Minimum 2 years of relevant working experience in the financial industry
• In-depth knowledge of the industry’s standards and regulations
• Excellent knowledge of MT4/MT5 platforms
• Understanding of hedging mechanisms
• Excellent Knowledge of English Language both written and verbal
• Ability to work under pressure in a fast – paced environment
• Advanced knowledge of Excel
• Excellent numerical and statistical skills 

We are looking for German-Speaking Customer Success Officer to join our offices in Limassol.

What you will be doing:

•  Building and maintaining relationships with new and existing clients
•  Ensuring customer satisfaction through professional communication
•  Assisting clients with queries
•  Promoting the company’s products and services in an effective manner
• Regularly reporting to the Management
• Maintaining and updating the CRM
• Achieving key performance indicators (KPIs)

What you need:

• Valid working permit in Cyprus
• Excellent Knowledge of the English and German languages both written and verbal - a must
• Excellent communication skills – verbal and written
• University /College or other Degree in a relevant field
• At least one-year previous experience in Retention in a regulated financial services company is considered an advantage
• Ability to work as a part of a team as well as independently
• Ambitious, persuasive and highly self-motivated personality

What we offer: 

• Competitive salary based on qualifications and experience
• 13th Salary
• Working in a modern office in the heart of Limassol
• Opportunities for professional growth & development
• Corporate events and team building activities
• Free snacks